Privacy Policy

1. Who We Are

Fentrex Solutions LLP ("Fentrex", "we", "us", "our") is a software engineering practice registered in India. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (fentrex.com), use our software products, or engage our professional services. By using our site or services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information you provide directly

We collect information you give us when you:

• Fill in a contact or support form (name, email address, company name, message)
• Subscribe to a software product or service (name, email, billing information)
• Engage us for professional services (business name, contact details, project information)
• Communicate with us by email or phone

2.2 Information collected automatically

When you visit our website, we automatically receive certain technical data:

• Pages visited, referrer URL, and time spent on pages
• Device type, browser type, and operating system
• Approximate geographic location (country/region level, derived from IP address)
• IP address (anonymised where possible)

We use Vercel Analytics for this purpose. It is privacy-friendly, does not use cookies, and does not track individual users across sessions or sites.

2.3 Payment information

We do not collect or store your payment card details directly. All payment processing is handled by PCI-DSS compliant third-party payment processors. Their own privacy policies govern how your payment data is handled. We only receive non-sensitive billing information such as the last four digits of a card, card type, and billing address for record-keeping purposes.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to enquiries submitted via contact or support forms
• To deliver and manage software products and subscriptions you have purchased
• To fulfil professional service engagements, including sending invoices and progress updates
• To send transactional communications related to your account or order (e.g., receipts, renewal notices)
• To improve the performance, usability, and content of our website
• To comply with legal obligations, resolve disputes, and enforce our agreements

We do not use your information for unsolicited marketing without your explicit consent.

4. Who We Share Your Information With

We do not sell, rent, or trade your personal information. We share data only with trusted third-party service providers strictly necessary to operate our website and deliver our services:

We may also disclose your information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of Fentrex, our customers, or others.

5. Method of Disclosure

Data is transmitted to third-party processors exclusively over encrypted connections (HTTPS/TLS). We do not transmit personal data via unencrypted channels. When we engage sub-processors, we ensure they provide adequate data protection guarantees.

We do not disclose personal data to third parties for their own marketing or commercial purposes. Any disclosure beyond what is described in this policy will only occur with your explicit prior consent.

6. Security Practices

We take the security of your information seriously and implement appropriate technical and organisational measures:

• All data in transit is encrypted using TLS (HTTPS)
• Payment data is handled exclusively by PCI-DSS Level 1 certified payment processor infrastructure
• Access to customer data within our systems is restricted to authorised personnel only
• Our hosting infrastructure (Vercel) maintains SOC 2 compliance
• We do not store payment card numbers or CVV codes

No method of electronic storage or internet transmission is 100% secure. While we apply commercially reasonable measures, we cannot guarantee absolute security. If you have reason to believe your interaction with us has been compromised, please contact us immediately at hello@fentrex.com.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. For professional service clients, we retain engagement records and correspondence for a minimum of 7 years in accordance with Indian accounting and tax regulations. You may request deletion of your data at any time (see Section 8).

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal retention obligations)
• Object to or restrict certain processing activities
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, email us at hello@fentrex.com with the subject line "Data Request". We will respond within 30 days.

9. Cookies

Our website does not use tracking cookies or third-party advertising cookies. Vercel Analytics operates without cookies. If you access any third-party hosted payment pages, that processor may set cookies in accordance with their own cookie policy.

10. International Data Transfers

Fentrex is based in India. Our sub-processors (including hosting and payment providers) may process data in the United States and other jurisdictions. By using our services, you acknowledge that your data may be transferred to and processed in countries outside your own. We ensure that any such transfers are conducted in accordance with applicable data protection law and that our processors provide adequate protections.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. For material changes, we will notify active customers via email. Continued use of our website or services after the effective date constitutes acceptance of the revised policy.

12. Contact

For privacy-related questions, requests, or concerns: